Shipping & Returns
Shipping & Delivery
We ship to the UK with Evri and worldwide with FedEx for the fastest & most reliable service. All orders placed after 12 PM GMT will be dispatched the next working day.
Please see our shipping rates below:
UK
Evri Tracked 48 Hours - £2.99
Over £35 via Evri Tracked 48 Hours - Free
USA
FedEx (5-7 Business Days) - $10 (£8)
Over $135 via FedEx (5-7 Business Days) - Free
Rest of World
FedEx (5-7 Business Days) - £8
Over £100 via FedEx (5-7 Business Days) - Free
Customs and Tax
Your order may be subject to import duties and taxes (including sales tax), which are incurred once a shipment reaches your destination country. These charges, if applied, are the responsibility of the customer.
USA
All orders above US$800 will be subject to import tax. This figure can vary depending on the value of the parcel. For more information, please check with the US Customs and Border Protection Department.
Canada
All orders above CAN$20 will be subject to import duties. This figure does vary depending on the value of the parcel, so please visit the Canada Border Services Agency website for an estimate.
Europe
Due to Brexit, orders shipped to the EU from the UK may now be subject to import duties and VAT. These charges are determined by the customs authorities of the destination country and may vary depending on the value and type of goods. For specific information regarding charges and thresholds, we recommend consulting the customs or tax authority of your country.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. Swimwear should be tried on over underwear, without removing the protective hygiene strip. Returns will not be accepted if the protective hygiene strip has been removed, or if the item is soiled, stained, or appears to have been worn.
To start a return, you can contact us here.
UK
We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Rest of World
We will give you instructions on how and where to send your package. Unfortunately, at this time we are unable to offer free returns for international orders, and the cost of returns will be at the expense of the customer. Items sent back to us without first requesting a return will not be accepted.
You can contact us for any return question at info@soulcap.com.
Warranty & Faulty Goods
All SOUL CAP products come with a one-year warranty from the date of purchase. If your cap develops a fault due to a manufacturing defect within this period, we’ll happily replace it or offer a refund.
To request a replacement or refund for a faulty item, please reach out to us with your order details and a description of the issue. We may request photos of the fault to assess the claim.
This warranty does not cover damage caused by improper use, general wear and tear, or accidental damage.
Exceptions and Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.