Shipping & Returns

Shipping & Delivery 

We ship to the UK with Royal Mail and worldwide with DHL for the fastest & most reliable service. Please see our shipping rates below:

UK

Royal Mail 24 Tracked (1-2 Business Days) - Free


EU

DHL (10-14 Business Days) - €8.95 (£7)

Over €120 via DHL (10-14 Business Days) - Free


USA/Canada

DHL (10-14 Business Days) - $10 (£7)

Over $135 via DHL (10-14 Business Days) - Free


Rest of World

DHL (10-14 Business Days) - £7

Over £100 via DHL (10-14 Business Days) - Free


Customs and Tax 

Your order may be subject to import duties and taxes (including sales tax), which are incurred once a shipment reaches your destination country. These charges, if applied, are the responsibility of the customer.

USA

All orders above US$800 will be subject to import tax. This figure can vary depending on the value of the parcel, for more information, please check with the US Customs and Border Protection Department.


Canada

All orders above CAN$20 will be subject to import duties. This figure does vary depending on the value of the parcel, so please visit the Canada Border Services Agency website for an estimate.


Europe

The UK has reached a trade agreement with the EU that has taken effect from 01.01.21. This agreement establishes zero tariffs or duties on trade between the UK and the EU. This means that all orders placed and shipped within Europe, will continue as normal and avoid any further charges.

 

Returns 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

To start a return, you can contact us here.

 

UK
We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Rest of world
We will give you instructions on how and where to send your package. Unfortunately, at this time we are unable to offer free returns for international orders, the cost of returns will be at the expense of the customer. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question at info@soulcap.com.

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions and non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

Once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.